Privacy Policy

Introduction

Moving Mauritius ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services related to Mauritius relocation, visa applications, business setup, and related services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Submit an application for visa or relocation services
• Register for our client portal
• Contact us via email, phone, or contact forms
• Subscribe to our newsletters or updates
• Engage with our services

The personal information we collect may include:

• Full name, date of birth, nationality
• Contact information (email, phone, WhatsApp, address)
• Passport and identification documents
• Financial information (bank statements, income details)
• Employment and business information
• Family and dependent information
• Educational qualifications and professional credentials
• Criminal record information (if required)
• Health and medical information (if required)

Automatically Collected Information

When you access our website, we may automatically collect certain information, including:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

• Processing your visa and permit applications with Mauritius authorities
• Setting up and managing your business in Mauritius
• Providing relocation and settlement services
• Communicating with you about your application status
• Verifying your identity and conducting due diligence checks
• Complying with legal obligations and regulatory requirements
• Managing payments and financial transactions
• Improving our services and customer experience
• Sending administrative information and updates
• Marketing our services (with your consent)
• Preventing fraud and ensuring security
• Responding to inquiries and providing support

How We Share Your Information

We may share your information with third parties in the following circumstances:

Government Authorities

We share your information with Mauritius government agencies, including the Economic Development Board (EDB), passport and immigration office, and other relevant authorities for processing your applications.

Service Providers

We may share your information with trusted third-party service providers who assist us in delivering our services, including:

• Legal advisors and attorneys
• Accountants and tax advisors
• Document translation and notarization services
• Banking and financial institutions
• Real estate agents and property managers
• IT service providers and cloud storage
• Payment processors

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our clients or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure server infrastructure
• Regular security audits and assessments
• Access controls and authentication
• Employee training on data protection
• Secure document storage and disposal procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This typically includes:

• Active client files: Duration of service plus 7 years
• Application documents: As required by Mauritius law
• Financial records: Minimum 7 years for tax purposes
• Marketing data: Until you withdraw consent

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal obligations)
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your information
• Withdraw Consent: Withdraw consent for marketing communications

Please note that certain rights may be limited by legal requirements or our legitimate business needs. To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings.

We use the following types of cookies:

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences
• Marketing Cookies: Track your browsing for advertising purposes

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.